1. Order Cancellation
-
Orders can only be cancelled within 2 hours of placing the order or
before the order is dispatched, whichever comes first.
- Once an order is processed or shipped, it cannot be cancelled.
-
To cancel an order within the allowed window, please email us at
luxenparisindia@gmail.com
with your order details.
2. Non-Cancellable & Non-Refundable Products
Due to hygiene and safety reasons, all perfume products sold on
LuxenParis are non-cancellable, non-returnable, and non-refundable once
shipped.
3. Refund Eligibility
Refunds are only applicable in the following rare cases:
-
Damaged product received (must be reported within 24 hours of delivery
with proof).
-
Incorrect item delivered (must be reported within 24 hours of
delivery).
To claim a refund, the customer must provide:
- Clear unboxing video from start to finish.
- Photographs showing the issue.
Refund requests without sufficient proof will not be accepted.
4. Refund Process
-
Once approved, refunds (if applicable) will be processed to the
original payment method within 7–10 business days.
-
You will receive an email notification once your refund is processed.
5. Contact
For cancellation or refund-related inquiries, reach out to us at:
luxenparisindia@gmail.com