Refund and Returns Policy

REFUND & RETURN POLICY

Our Promise

Every LUXENPARIS perfume is checked for quality before it leaves our unit. We want you to
love what you ordered.

When We Accept Returns-
We accept returns or replacements in two situations:

1. You received the wrong product

2. Your product arrived damaged,
broken, or leaking

That’s it.
These are the only two valid return reasons — and when they happen, we fix it immediately.
No questions, no runaround.

How to Report an Issue-

Contact us within 48 hours of delivery. WhatsApp us at +91 8860531160 or email
info@luxenparis.com with:
— Your order number
— A short video of the package being opened (this is called an “unboxing video” — you don’t
need to edit it, just record yourself opening the box and showing the issue)

Why do we need a video? Because it protects you — it’s proof that the damage happened
before you opened it, not during use. This is standard practice for all D2C brands.

Refund Timeline
Approved refunds are processed within 5–7 business days to your original payment method.
COD orders are refunded via bank transfer.

What We Can’t Return
Opened, used, or accepted perfumes cannot be returned. This is a hygiene standard — the
same reason your doctor doesn’t take back an opened medicine, or a restaurant doesn’t take
back served food. Once a perfume is opened and tested on skin, it cannot be resold.
“I tried it and don’t like the scent” — Here’s What To Do

Perfume performance and preference vary by person. What smells incredible on one person’s
skin can smell different on another’s — that’s body chemistry, not a product defect.
That’s exactly why we sell a 10ml mini set for ₹399. It’s the smartest way to try all four before
committing to a 100ml bottle. If you’re ever unsure, start there.

And if you received a free 10ml mystery gift with your order — you already know the quality.
That mini IS the try-before-you-buy.

Refund and Returns Policy

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