Refund & Return Policy

At Luxenparis, we maintain the highest hygiene and quality standards, hence we do not accept returns or exchanges for opened or used perfumes. Returns are only applicable in case of wrong or damaged products, and must be reported within 48 hours of delivery along with a clear unboxing video. Fragrance performance may vary by skin type, body chemistry, and climate, and is not a valid reason for return. For any assistance, customers may contact us via email or WhatsApp with their order details. We appreciate your understanding and support in preserving the authenticity of luxury perfumery.